Effective Date: July 13, 2025

Home of Soap (“we,” “us,” or “our”) operates the website www.homeofsoap.com (the “Site”), which sells natural handmade items, including soap bars, and more. We are committed to protecting the privacy of our customers and Site visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial legislation.

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through our Site during the course of commercial activities. Personal information refers to any information about an identifiable individual, as defined by PIPEDA. This includes, but is not limited to, your name, address, email address, phone number, and payment information.

Collection of Personal Information

We collect personal information to provide you with our products and services, process your orders, and improve your shopping experience. We collect information through various means, including:

  • Direct Interactions: When you create an account, place an order, subscribe to our newsletter, participate in surveys, or contact us directly.
  • Automated Technologies: As you navigate our Site, we may automatically collect certain technical data about your equipment, browsing actions, and patterns. This includes IP addresses, browser type, operating system, and browsing activity.

Types of Personal Information Collected

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: Credit card details and other payment-related information (processed securely by third-party payment processors).
  • Order Information: Details about the products you purchase.
  • Account Information: Username, password, and purchase history.
  • Communication Information: Records of your correspondence with us.
  • Technical Data: IP address, login data, browser type/version, time zone setting and location, browser plug-in types and versions, OS and platform, and other technology used to access this Site.
  • Usage Data: How you use our Site, products, and services.
  • Sensitive Information (e.g., Allergies/Skin Conditions): If voluntarily provided, we may collect information to tailor product recommendations. This data is securely stored and never shared without explicit consent.

Use of Personal Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders
  • To manage your account and provide customer support
  • To send order confirmations, shipping notifications, and updates
  • To send marketing and promotional communications (with consent, where required by CASL)
  • To improve our Site, products, and services
  • To personalize your shopping experience
  • To conduct internal analytics and research
  • To detect and prevent fraud or illegal activity
  • To comply with legal and regulatory obligations

Disclosure of Personal Information

Disclosure of your personal information to third parties occurs only for the purposes outlined above or as required by law, including:

  • Service Providers: For payment processing, shipping, web hosting, marketing, and analytics.
  • Legal and Regulatory Authorities: When legally required.
  • Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to the acquiring party.

Your personal information is never sold or rented to third parties for marketing purposes without your explicit consent.

Consent

Your knowledge and consent are required for the collection, use, or disclosure of personal information, except where permitted by law. Consent may be:

  • Express: Written, oral, or electronic
  • Implied: Inferred from actions (e.g., providing an address to ship your order)

You may withdraw your consent at any time, subject to legal or contractual obligations.

Accuracy

We rely on you to provide accurate and complete personal information and to notify us of any changes.

Safeguards

We use physical, technical, and administrative safeguards including:

  • SSL/TLS encryption
  • Restricted access to data
  • Secure servers
  • Regular security audits

Openness

This Privacy Policy is available at all times on our Site. For questions, contact us using the information provided below.

Individual Access

You may request access to your personal information or request corrections. We’ll respond within 30 days unless legally extended. A reasonable fee may apply.

Challenging Compliance

If you have concerns about our compliance with this Privacy Policy or PIPEDA, you may contact our Privacy Officer at contact@homeofsoap.com. We will investigate all complaints and take appropriate measures to resolve them.

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze usage. You may disable cookies in your browser, but some Site features may not function properly.

Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

Retention of Personal Information

We retain your data only as long as needed or legally required (e.g., 7 years for tax compliance), after which it is securely deleted or anonymized.

Changes to this Privacy Policy

This policy was last updated on July 29, 2025. Any changes will be posted here.

Canadian Anti-Spam Legislation (CASL)

Home of Soap complies with CASL. We send commercial electronic messages only with express or implied consent. You can unsubscribe at any time via the link in emails or by contacting us.

Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us: contact@homeofsoap.com

Children’s Privacy

Our Site is not intended for children under 13. If we discover we have collected such data, we will delete it promptly.

Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.